Terms of service

1. General Provisions

Status of the Terms & Conditions: September 21, 2026

1.1.
These General Terms and Conditions ("T&C") apply to orders, sales, and deliveries of products ("Products") offered and distributed in this webshop ("Webshop") via the website www.kraftmodus.at.

1.2.
The contract language is English.

2. Scope of Application

2.1.
These T&C apply if the buyer is a consumer within the meaning of § 1 KSchG (Austrian Consumer Protection Act) ("Customer").

3. Amendments to the T&C

3.1.
The provider reserves the right to amend these T&C. For the purchase of Products, the T&C in effect at the time the contract is concluded shall apply.

4. Customer Account

4.1.
To order Products, the Customer may create a customer account in the Webshop. Creating a customer account requires the Customer to provide certain information.
Placing an order is also possible without a customer account.

5. Order, Order Confirmation, Dispatch Confirmation

5.1.
The order process consists of the following steps:
• Selection of the desired goods
• Adding the goods to the shopping cart
• Entering personal details
• Selecting the payment method and shipping method
• Reviewing and, if necessary, correcting the order
• Submitting a binding order by clicking on "Order with obligation to pay" (or equivalent button)

5.2.
The products and price specifications displayed in the Webshop constitute an invitation to the Customer to submit a binding offer to purchase the Products to the provider ("Order"). By clicking the button with the text "Order with obligation to pay" or an equivalent formulation, the Customer submits a binding order to the provider. Illustrations and drawings of goods serve as approximations only, unless explicitly stated as fixed values for the product. Minor and objectively justified modifications shall be accepted by the Customer.

5.3.
The provider shall immediately send an acknowledgment of receipt to the email address provided by the Customer confirming that the order has been received by the provider ("Order Confirmation"). This order confirmation does not constitute acceptance of the Customer's order, but merely confirms receipt of the order by the provider.

5.4.
Acceptance takes place at different times and in different forms depending on the chosen payment method:
• By sending an order confirmation by email, with the time of receipt of the order confirmation by the Customer being decisive.
• By dispatching the ordered goods to the Customer, whereby a transmitted shipping confirmation is to be understood as an order confirmation. If no separate shipping confirmation is sent to the Customer, receipt of the goods by the Customer is decisive.
• By sending a payment request.

5.5.
The Customer must ensure that all information provided as part of an order, in particular the data required for shipping, is correct, accurate, and up to date. The Customer must notify the provider immediately of any changes to this information.

5.6.
After the conclusion of the contract, the provider will send the Customer an electronic invoice. The Customer agrees to receive an electronic invoice.

6. Payment Terms

6.1.
All prices quoted are in Euros as final prices. Due to the small business status pursuant to § 6 Para. 1 No. 27 UStG (Austrian Value Added Tax Act), no VAT is charged or displayed. Shipping costs will be displayed to the Customer prior to placing the order.

6.2.
Payment in the Webshop can be made via the following payment methods: Credit and debit cards, Shop Pay, Apple Pay, Google Pay, Klarna, EPS, and PayPal.

6.3.
Shipping costs depend on the order and are displayed by the provider prior to the order and in the order confirmation.

7. Delivery

7.1.
The Customer has access to the delivery options specified by the provider in the Webshop.

7.2.
Delivery dates stated by the provider are based on information provided by the commissioned shipping service provider. Unless another delivery date is specified for the respective products, the duration for the delivery of products to the Customer shall be a maximum of 30 days from the conclusion of the contract.

7.3.
If non-compliance with a delivery date is due to force majeure, labor disputes, or other events beyond the provider's control, the delivery date shall be reasonably extended for the duration of the hindrance. The provider will inform the Customer as soon as possible of the beginning and end of such circumstances, without the Customer being able to derive any claims from the omission of such notification.

7.4.
If the Customer defaults on accepting the products, the warranty period for the provider's performance shall commence.

8. Retention of Title

8.1.
The provider retains ownership of the products until full payment of the purchase price and ancillary costs (in particular shipping costs) has been made by the Customer.

9. Default by the Provider

9.1.
If the provider defaults on its performance, the Customer must first request the provider to perform within a reasonable grace period of two weeks. If the provider fails to perform within this period, the Customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1.
KRAFT MODUS provides a statutory warranty in accordance with applicable legal provisions. For complaints, please contact stefan@kraftmodus.at.

10.2.
The provider may request that the Customer return the defective products if it is reasonable for the Customer to do so, in which case the provider shall bear the risk of transmission and the cost of return shipment. The Customer is requested to report delivered goods with obvious transport damage to the delivery service and to inform the provider. Failure to do so will have no effect on the Customer's statutory warranty claims.

11. Liability and Damages

11.1.
The provider's liability for damages caused by slight negligence, with the exception of personal injury and primary contractual obligations, is excluded. Furthermore, liability for pure financial loss, lost profits, third-party damages, indirect damages, and consequential damages is excluded. The limitation or exclusion of liability in this Section 11 shall not apply in cases of gross negligence or intentional misconduct by the provider.

12. General Provisions

12.1.
Unless Austrian law applies anyway due to the orientation of this Webshop towards Austria, the applicability of Austrian law under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) is exclusively agreed upon.

12.2.
For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

12.3.
The Customer may only offset claims against the provider's claims if the claims are legally connected to the provider's claims, recognized, or established by court judgment.

12.4.
The Customer is obligated to notify the provider of any change of address. If the Customer fails to report a change of address, a declaration by the provider sent to the last known address shall nevertheless be deemed received by the Customer.